>Can I change my service package at any time?
It is possible. We will deduct the price of your previous service package from the cost of your new one to the temporized prorata of the remaining months in your contract.
>What are the payment methods available to me?
You can pay by credit card (Master Card, Visa, Amex), PayPal or cheque.
>Is my subscription automatically renewed?
We automatically renew your subscription so that you don't run the risk of losing it.
>If I cancel my subscription, will you refund the excess payment for the months used?
Yes, we will refund you for the months you haven't used. For example, if you cancel your subscription with four months remaining in your contract, we will refund you for the price of four months usage. However, please not that the domain name registration fees will not be refunded.
>I am a reseller, what solutions do you offer me?
We do not currently have reseller solutions to offer. We are, however, working on such a package and should be able to offer one in the coming months.
Service & Support
>I own a domain name, if I transfer my business to your servers, can you manage my domain name?
Yes. If you own your domain name, we will completely take charge of managing it and it will redirect requests to your web site. We are not a domain name registrar; we only manage the technical part of your domain, the DNS, on our servers. This allows you to keep dealing with the domain name registrar where your domain name is registered.
We provide your account's DNS parameters or the IPs related to the various services: HTTP (www), POP (POP3) et FTP.
>How can I cancel a service?
To cancel or close a service, you must send a notice by fax (+1 514-256-4534) or email email@example.com and specify your services identifier and your domain name. This notice must be sent 30 days in advance. If you have signed a contract with a minimum engagement clause in order to obtain pricing benefits, you cannot cancel before the end of this minimal engagement period.
>Is it possible to make monthly payments?
No. Our prices are competitive because we offer annual contracts. Moreover, domain name are only available for one year periods, therefore making monthly payments would pose serious management issues. You can however make two equal payments with no additional costs by sending two cheques: the first cheque will be deposited upon reception and the second thirty days later.
>My payment is late. Will you cancel my account?
No. At the end of your trial period, we grant you a period of one week. Beyond that week, we will suspend your account while preserving all your files and databases for an undetermined period of time. When we estimate that there is no longer any hope of receiving a payment from you, we will terminate your account completely and your files well be destroyed.